Refund and Cancellation Policy

Last updated: January 28, 2026

1. Cancellation Policy

Note: These policies will be fully effective once the direct booking feature is launched.

You may cancel your booking for a service through the app or by contacting support.

• 24+ Hours Before: Cancellations made more than 24 hours before the scheduled service start time are free of charge.
• Less than 24 Hours: Cancellations made within 24 hours of the scheduled service may be subject to a small cancellation fee to compensate the Vendor for their time and travel.

2. Refund Policy

We aim for 100% customer satisfaction. Refunds are considered under the following circumstances:

• The Vendor failed to arrive for the scheduled service.
• The service provided was significantly below the standard promised and the issue could not be resolved via re-work.

3. How to Request a Refund

Complaints regarding service quality must be reported within 24 hours of service completion to be eligible for a refund or re-work. Please email details and photos (if applicable) to [email protected].

4. Processing Time

Approved refunds will be processed within 5-7 business days and will be credited back to your original payment method.

5. Contact Us

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